Business

Suggestions & complaints

At Capital Finance a lot of effort goes into making sure things go right. We believe in listening to our customers as this is the only way to continually improve our products and services to meet your needs. If you have a suggestion, complaint or compliment we’d like you to share it with us.

Making a suggestion

If you have a suggestion on how Capital Finance could further improve its products or service:

Paying a compliment

There is nothing quite as motivating or rewarding as receiving a compliment. So if you’ve experienced outstanding service from Capital Finance, let us know:

Making a complaint

If you have a problem your first point of contact is:

  • Email us about your complaint
  • Consumer / Motor Finance Customers (Weekdays 8.30am to 6.00pm AEST)
    Ph: 1300 300 3091300 300 309
    Fax: 1300 300 176
  • Business / Equipment Finance Customers (Weekdays 8.30am to 5.30pm AEST)
    Ph: 1300 300 8401300 300 840
    Fax: (02) 8080 8357
  • Your Relationship or Account Manager

If your problem cannot be resolved straight away, we will take the following action:

  • Let you know who is handling your complaint
  • Keep you informed of what is happening on a regular basis
  • Strive to resolve your complaint within five working days, or sooner if possible.

Escalating a complaint

Should you feel that your complaint has not been properly handled or you’re not satisfied with the result, you may request an independent review of your dispute by writing to the:

  • Dispute Resolution Manager
    CAPITAL FINANCE
    P.O BOX 7685
    Baulkham Hills NSW 2153

External Dispute Resolution scheme

If you feel we haven’t fairly resolved your concern or that your complaint has not been satisfactorily dealt with you can contact the:

Financial Ombudsman Service
GPO Box 3
Melbourne Victoria 3001
Tel: 1300 780 8081300 780 808
Fax: 03 9613 6399
Email: info@fos.org.au
Web site: www.fos.org.au